MONEY - BACK POLICY

This Money-back Policy (the “Refund Policy ”) applies to the purchases made on Expert Chat website.

Generally, the fees you have paid for the Services are non-refundable and/or non-exchangeable, unless otherwise is stated in this Refund Policy or required by applicable law.

Note for the EU residents: If you are an EU resident, you have the right to withdraw from the agreement for the purchase of digital goods without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion, unless you provided consent to an immediate agreement performance. YOU HEREBY EXPRESSLY CONSENT AND ACKNOWLEDGE THAT THE PERFORMANCE OF THE AGREEMENT BEGINS IMMEDIATELY AND THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE AGREEMENT ONCE OUR SERVERS VALIDATE YOUR PURCHASE AND THE APPLICABLE PURCHASE IS SUCCESSFULLY DELIVERED TO YOU. Therefore, if you cancel the purchase for any reason within 14 calendar days from the date of purchase, you will not be entitled to a refund.

However, we decided to provide you an opportunity to receive a refund (the “Voluntary Refund”) if you meet the conditions set out below.

You can contact us at mathstudier.com@supporthelpservice.zendesk.com to request a refund.

We will review your application and notify you (by email) whether it is approved. If the application is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within 14 days from the date of application.

A refund can usually be claimed only during the subscription period. If the subscription period has expired before you made a request for a refund, we will not be able to provide you with a refund.

IMPORTANT STATEMENT

Please note that only fulfillment of the above requirements allows you to receive a complete Voluntary Refund under the “100% Money-back Guarantee” policy. For the sake of clarity, this “100% Money-back guarantee” does not apply to any other instances, including, but not limited to, the following cases:

• we have proof of delivering all mails with products to your mailbox (according to your payments);

• you think that you do not have enough time to read the answers contained in the personalized math solution;

This Refund Policy is incorporated into and is subject to the Terms and Conditions of Use unless otherwise provided herein.

Last updated: 20 February 2022